Shipping & Returns
Lucaffe Australia Pty Ltd aims to please with superb coffee and service. Part of our service is offering a secure online facility for you to order our products. Any information collected will be kept secure and confidential. We encrypt data entered on our site and transmitted to us using 128 bit SSL (Secure Socket Layer) security.
We collect your information in order to process your order and keep a record for future queries you may have regarding this order. By registering on our website you consent to us using the information collected to market products distributed by Lucaffe Australia Pty Ltd to you. You may opt out of any marketing by simply replying to any marketing email with the word “unsubscribe”.
Lucaffe Australia Pty Ltd will not sell, trade or rent personal information collected from our customers. All information collected by Lucaffe is stored off line in a secure form. We value your privacy and will treat your information responsibly.
No information is collected from browsing our website. If cookies are enabled on your web browser, they are used for shopping session purposes only.
All transactions are processed in AUD.
Lucaffe Australia Pty Ltd will replace any product found to be defective due to a production or handling error. To receive the replacement, proof of purchase must be supplied. All defective products, or products not consumed, must be returned to Lucaffe Australia Pty Ltd before a replacement is sent. To facilitate these returns please contact Lucaffe Australia on 1300 866 173 or on firstname.lastname@example.org for assistance.
If Lucaffe Australia is unable to replace your products then a refund will be negotiated within 3 weeks of receipt of item depending on condition of product and or quantity consumed. Personal taste is not considered a reason for return. To facilitate this refund please contact Lucaffe Australia on 1300 866 173 or on email@example.com for assistance.
At Lucaffe we are proud of the way we pack and ship our products. If a product should reach you in a less than satisfactory condition please contact us within 48 hours of receipt to let us know. All orders are despatched within 2 working days of receipt of order and will be delivered within 7 - 10 business days of despatch. Usually orders reach our customers in a much shorter period than this. Products can be purchased or picked up from our showroom. All shipping orders are charged according to your postcode. Shipping charges are per shipment and not per product. Please contact us if you need to arrange delivery of an order outside of Australia.